Comments on: Fitness Business Lesson From Apples Customer Service http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/ The Leading Personal Training Business And Fitness Business Building Site On The Internet Mon, 06 Feb 2012 14:39:17 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Mike Klassen http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1140 Mike Klassen Fri, 01 Jan 2010 23:55:04 +0000 http://patnickandjim.com/?p=2110#comment-1140 Funny to stumble across your site and find this story. I had a similar experience with Apple that blew me away. I wrote about it here: http://magalogguy.com/blog/2009/12/03/what-a-free-apple-computer-reinforced-about-great-customer-service/ Like you... an Apple customer for life if they keep up this type of support. Funny to stumble across your site and find this story.

I had a similar experience with Apple that blew me away. I wrote about it here:

http://magalogguy.com/blog/2009/12/03/what-a-free-apple-computer-reinforced-about-great-customer-service/

Like you… an Apple customer for life if they keep up this type of support.

]]> By: Tyron http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1147 Tyron Thu, 24 Dec 2009 22:04:19 +0000 http://patnickandjim.com/?p=2110#comment-1147 Awesome Scott! Always a good reminder to overdeliver and underpromise. I try to bend over backwards in my daily life for people as that's SHOWING the love of God to them and not just saying it but will make it even a greater focus for my clients and in my business. Glad to hear you received a blessing from Apple and that you're genuinely thankful for it and aren't acting like you deserve it. Don't forget to thank the one who gave you favor with them and ALWAYS has your best interest at heart - Jesus. Enjoy Christmas with your family as I can bet you all will enjoy it that much more now ;) Awesome Scott! Always a good reminder to overdeliver and underpromise. I try to bend over backwards in my daily life for people as that’s SHOWING the love of God to them and not just saying it but will make it even a greater focus for my clients and in my business.

Glad to hear you received a blessing from Apple and that you’re genuinely thankful for it and aren’t acting like you deserve it. Don’t forget to thank the one who gave you favor with them and ALWAYS has your best interest at heart – Jesus.

Enjoy Christmas with your family as I can bet you all will enjoy it that much more now ;)

]]> By: Jim Labadie http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1145 Jim Labadie Tue, 22 Dec 2009 20:12:37 +0000 http://patnickandjim.com/?p=2110#comment-1145 Look at all the free press Apple is getting right here! They're getting a lot of exposure to fitness pros that fit their target market. Look at all the free press Apple is getting right here! They’re getting a lot of exposure to fitness pros that fit their target market.

]]> By: Scott Colby http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1151 Scott Colby Mon, 21 Dec 2009 14:50:46 +0000 http://patnickandjim.com/?p=2110#comment-1151 I like that nickname Larry. Hope your bootcamps are rockin'! Happy Holidays to you too! I like that nickname Larry. Hope your bootcamps are rockin’! Happy Holidays to you too!

]]> By: Scott Colby http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1150 Scott Colby Mon, 21 Dec 2009 14:49:44 +0000 http://patnickandjim.com/?p=2110#comment-1150 Thanks Mike. I'm sure my family is happy they they won't be getting homemade presents too. I'm not the creative type. :) Thanks Mike. I’m sure my family is happy they they won’t be getting homemade presents too. I’m not the creative type. :)

]]> By: George http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1144 George Mon, 21 Dec 2009 14:43:58 +0000 http://patnickandjim.com/?p=2110#comment-1144 Awesome! There is a good reason that Apple is a company that has Raving Fan Customers. As companies get bigger they become less personal and tend to ignore their customers on an individual basis. It is great that Apple does such a great job. Also, it makes business sense. It might cost Apple $100 or so to fix the computer, but you are going to spend tens of thousands of dollars on Apple products in the future. So it is a win for everyone. I had a similar experience with Honda. My stereo died out of warranty, and the dealer said it would be $1,000 to get a new one. I called customer service and sent them a letter (via snail mail!), and two weeks later they called me and said they would give me a new stereo for free! Maybe that would make a good post... Awesome! There is a good reason that Apple is a company that has Raving Fan Customers. As companies get bigger they become less personal and tend to ignore their customers on an individual basis. It is great that Apple does such a great job.

Also, it makes business sense. It might cost Apple $100 or so to fix the computer, but you are going to spend tens of thousands of dollars on Apple products in the future. So it is a win for everyone.

I had a similar experience with Honda. My stereo died out of warranty, and the dealer said it would be $1,000 to get a new one. I called customer service and sent them a letter (via snail mail!), and two weeks later they called me and said they would give me a new stereo for free! Maybe that would make a good post…

]]> By: Larry Wasserman http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1149 Larry Wasserman Mon, 21 Dec 2009 14:07:43 +0000 http://patnickandjim.com/?p=2110#comment-1149 I'm right with you on Apple. I've had great experiences too. In fact, I'm so impressed with the service and products that my friends call me Larry "Wassermac". So glad it worked out for you. Happy Holidays! I’m right with you on Apple. I’ve had great experiences too. In fact, I’m so impressed with the service and products that my friends call me Larry “Wassermac”. So glad it worked out for you. Happy Holidays!

]]> By: Mike Bevard http://fitbusinessinsider.com/a-lesson-in-customer-service-from-apple/comment-page-1/#comment-1143 Mike Bevard Mon, 21 Dec 2009 03:22:02 +0000 http://patnickandjim.com/?p=2110#comment-1143 Very cool Scott. Under promise and over deliver is a great way to create raving fans and life long clients. This is a great example of that and glad to hear you don't have to make homemade presents this year :) Very cool Scott. Under promise and over deliver is a great way to create raving fans and life long clients. This is a great example of that and glad to hear you don’t have to make homemade presents this year :)

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