What You Say vs What You Do

February 15, 2012 By admin 16 Comments

A Post On The Right Way To Build A Business By Pat Rigsby

We live in a society that has made an art out of overpromising and under delivering.

Politicians stump on campaign promises that they have little if any intention of delivering on. It’s marketing at it’s worst. Leaders or prospective leaders telling people what they want to hear through every medium possible in order to get their vote.

Whatever it takes to get them elected.

In the fitness world, every health club on the planet advertises how they’re the solution to give you the body that you’ve always wanted – knowing good and well that once they have your name on the contract they’ll essentially forget about you and be on to chasing the next naïve prospect.

This ‘art’ of overpromising and under delivering certainly isn’t exclusive two politics and fitness – it goes on everywhere. I just happen to see more of it there because it’s so well publicized in politics and I’m immersed in the fitness industry.

The Truth… And The Opportunity

The amazing thing about this trend is that it’s actually presented you with a marketing opportunity – or perhaps a better way of putting it – a position in the market.

If you’re willing to deliver on what you promise… or better yet – OVERDELIVER – you can become that trusted solution in your market that clients love, stay with forever and refer their friends, family members and co-workers to.
It sounds simple – and almost a little ridiculous that simply telling the truth and doing what you say you’re going to do (and hopefully a little more) can actually be a marketing strategy – but it is.

See, everyone says they’re great with service and care about their clients or members.

They say that results for the people they serve are their priority.

But saying and doing are vastly different things.

And now there’s this new trend in the business world where it seems every business out there has followed Zappos lead and identified their ‘Core Values’ (we’re no exception.)

And regardless of how much the want to celebrate it – 99% of the time those are nothing more than hollow words on paper.

It’s not what you say – it’s what you do.

A Case Study: Fitness Revolution

By now you’ve probably seen me write about Fitness Revolution, our personal training franchise (and now also internationally licensed offering).

We launched Fitness Revolution in early 2011, and while most business opportunities in the fitness industry were out there marketing and selling at all costs – we were building our infrastructure. Sure, we were bringing on new franchisees – but they were virtually all members of our network who we knew would be a good fit for what we wanted Fitness Revolution to represent.

Our focus was simply on providing the best systems, tools, resources and support in the entire fitness industry – bar none. We felt that if we did that, we’d carve out a place in the market that would be competition resistant – because it’s a lot tougher to actually deliver systems and support than it is to promise them. Just to give you an example of what I’m talking about – here’s the Table of Contents for one of our FR Blueprints, the Administrative Operations Manual:

Administrative Operations Manual

Section 1: New Leads Protocol

1.1 Walk-Ins- Overview

Greeting, Scheduling, and Tour Script
How to file an “Adult Profile” form- Completion Plan
How to Add a Prospect to Your Client Management Software- Completion Plan
How to Create a File Folder for a Client Appointment- Completion Plan
How to Set Scheduling Notifications- Completion Plan
How to Add Person to an Email List- Completion Plan
Sending a Personal Email to Prospect- Email Script
Confirmation Call, Email, and Text Message Script

1.2 Phone Inquiries- Overview

Phone Inquiry Script and Missed Call/Call Back Script
Taking Phone Call Notes- Completion Plan
How to File an “Adult Profile” form- Completion Plan
How to Add a Prospect to Your Client Management Software- Completion Plan
How to Create a File Folder for a Client Appointment- Completion Plan
How to Set Scheduling Notifications- Completion Plan
Sending a Personal Email to Prospect- Email Script
Confirmation Call, Email, and Text Message Script

1.3 Website Opt-In- Overview

How to file an “Adult Training Profile” form from a website opt-in- Completion Plan
How to Add a Prospect to Your Client Management Software- Completion Plan
Email Script- Free Gift Opt-in
Phone Script- 2 Week Trial Opt-in
Email Script- Confirm Orientation or Appointment (If scheduled by phone)
Email Script- 2 Week Trial Opt-in
How to Schedule- Completion Plan
How to Create a File Folder for a Client Appointment- Completion Plan
Confirmation Call, Email, and Text Message Script

1.4 Inquiry Email- Overview

Frequently Asked Email Questions and Answers
How to file an “Adult Training Profile” form from an inquiry email- Completion Plan
How to Add a Prospect to Your Client Management Software- Completion Plan
How to Set Notification for Non-Responsive Email Leads- Completion Plan
Follow Up Email Script for Unresponsive Leads
How to Schedule- Completion Plan
How to Create a File Folder for a Client Appointment- Completion Plan
Confirmation Call, Email, and Text Message Script

1.5 Client Referral- Overview

How to Add a Prospect to Your Client Management Software- Completion Plan
How to file an “Adult Training Profile” form from a Referral- Completion Plan
How to Add a Prospect to Your Client Management Software- Completion Plan
Referral Call Script
Referral Email Script
How to Set Notification for Non-Responsive Referral Leads- Completion Plan
Follow Up Voicemail Script for Non-responders
Follow Up Email Script for Non-responders
How to Schedule- Completion Plan
How to Create a File Folder for a Client Appointment- Completion Plan
Confirmation Call, Email, and Text Message Script

1.6 External Leads- Overview

How to file an “Adult Training Profile” form from an external source- Completion Plan
How to Add a Prospect to Your Client Management Software- Completion Plan
How to Add Person to Email List- Completion Plan
Phone Call Follow-up Script
Email Follow-up Script
How to Schedule – Completion Plan
How to Create a File Folder for a Client Appointment- Completion Plan
Confirmation Call, Email, and Text Message Script

1.7 New Leads- Missed Appointment

Missed Appointment Phone Script
Missed Appointment Voicemail Script
How to Set a Notification for a Non-Responsive Missed Appointment Lead
No response phone call script
No response voicemail script
No response email template
How to Schedule an Appointment- Completion Plan
Confirmation Call Script
Confirmation Email Template
Confirmation Text Message

Section 2: Front End Clientele Protocol

2.1 Front End Clientele- Overview

How to Add a Prospect to Your Client Management Software- Completion Plan
How to update client information in CMS software- Completion Plan
How to complete a sale in CMS software (if applicable)- Completion Plan
How to add client to email list- Completion Plan
How to file new front end client documentation- Completion Plan
How to schedule notifications for new client- Completion Plan
Confirmation call script for next appointment
Confirmation Email Template
Confirmation Text Message

2.2 Front End Clientele- Supplemental

Post Card on the Run- Completion Plan
Send Out Cards- Completion Plan

Section 3: New Members Protocol

3.1 New Members- Overview

How to update client information in CMS- Completion Plan
How to complete the membership sale in your CMS- Completion Plan
How to add client to email list- Completion Plan
How to remove client from “prospects” email list- Completion Plan
How to file new client documentation- Completion Plan
How to schedule check-in/follow-up calls with client- Completion Plan
“Thank you” Email Script or Card Script for Referrers

That’s one resource – there are dozens. This FR Blueprint has over 111 pages of actionable information, scripts and templates for one specific area of our Franchisees’ businesses. Sad to say – there are franchises out there whose entire collection of support manuals or resources probably don’t amount to 111 pages.

And that was an obvious benefit to taking the position we’ve taken as a support-focused franchise.

Not only did this approach help us still add 106 franchisees in 2011 with very minimal marketing (we’re at around 120 now) – but it really allowed us to build a strong foundation to facilitate the success of those 120 franchisees and the ones who will come on board in the future.

And that’s what franchising – at least in our world – is about.

In fact, we were just recognized by Franchise Business Review in their Annual Franchisee Satisfaction Awards as:

The #1 Fitness Franchise Overall

The #1 Franchisee Overall (Midsize Category)

Here’ a screenshot:

Every franchise in North America is eligible for these awards and they’re entirely decided by independent surveys Franchise Business Review conducts of franchisees.

So basically they’re determined by what we actually do for our franchisees – not simply what we say we’re going to do.

How You Can Make This All Work For Your Business

Though I couldn’t be prouder of what our business team has accomplished by earning these rewards (The Fitness Revolution Team is deserving of far more than a post for the incredible work they’ve done ) – that’s not the main point of this post.
The main point is this:

If you want to become the premier fitness business in your area – you need to do the things that everyone else won’t do.

You need to truly care about your clients – not just say you do.

You need to put in the work to become the best at your craft – not just proclaim yourself the best.

You need to deliver an extraordinary experience – not just pay lip service to it.

You need to live your Core Values – not just put them in a frame on the wall or on your website.

You simply need to make sure that you’re doing everything you say… and more.

Do that and your competition will become irrelevant because – I can promise you that while they’ll all say they’re going to do the same – 99% of them never will.

Dedicated to Your Success,

Pat

Filed Under: fitness business, Fitness Business Success, Fitness Entrepreneur Tagged With: Business Owner, Entrepreneur, Fitness Business Marketing, Fitness Professional, personal training business

Fitness Business Multipliers

January 30, 2012 By admin 3 Comments

A Post On Building Your Fitness Business By Pat Rigsby

onlybusinessbook1 Fitness Business Multipliers

Recently Nick Berry and I were asked to contribute a chapter to a book called “The Only Business Book You’ll Ever Need.” This was an incredible honor as a few of the other authors were Brian Tracy, Robert Allen and Harvey McKay, all New York Times Best Selling Authors. This book won’t be on the shelves for a couple more months, but I wanted to share an adaptation of our chapter with you as it definitely can help you build your business. Enjoy this sneak peek.

As an fitness business owner, you essentially accept the fact that you’re trading the security that comes with a steady job for the opportunity that comes with owning your own business. But what if we told you that security and opportunity don’t have to be mutually exclusive? Our experience is that not only can you have the best of both worlds, but you can do it more quickly and easily than you probably imagine by creating multiple streams of income within your fitness business.

Fitness Business Owner Of The Month – January 2012

January 29, 2012 By admin 6 Comments

A fitness business owner success story by Pat Rigsby

greg Fitness Business Owner Of The Month – January 2012

Each month here at FBI we’re going to start recognizing a Fitness Business Owner of the Month. We hope to not only recognize fitness entrepreneurs for their successes but also to inspire other fitness pros to move forward in their business endeavors.

The winner will not only get a public ‘pat on the back’ in the form of a post like this, but they’ll also receive a 1 hour coaching call, free admission to the live event of their choice and a product of their choice from what we offer here at FBI.

Marketing Your Fitness Business With Cards

January 23, 2012 By admin 9 Comments

A post on marketing your fitness business by Pat Rigsby

dreamstime xs 5425419 Marketing Your Fitness Business With Cards

One of the most underutilized ways to market your fitness business is through using handwritten notes or sending cards. In a time where everyone defaults to email you can stand out from the crowd by doing a little more and sending cards or notes though the mail. Marketing your fitness business this way isn’t very expensive as you’re only mailing a very targeted list and the return on investment is typically outstanding.

Here are a few ideas and examples you can use:

Grow Your Fitness Business In 5 Simple Steps

January 18, 2012 By admin 4 Comments

A post on how to grow your fitness business by Pat Rigsby

There are hundreds of ways to grow your fitness business and we touch on plenty of them here at the Fit Business Insider. But sometimes when you want to get more clients, generate more referrals or increase your income it really boils down to taking action instead of just knowing what to do.

So with that in mind I wanted to help you grow your fitness business today by getting you to take action.

24 Productivity Tips For The Fitness Business Owner

January 9, 2012 By admin 4 Comments

A Post On Productivity For a Fitness Business Owner by Pat Rigsby

Like you, I’ve got a lot going on. We’ve got a number of rapidly growing businesses that I play a significant role in. I have a wonderful family that I am committed to spending quality time with. I have personal goals and things I enjoy that I need to have time for.

Because of those things I’m always looking for ways to be more efficient, more productive, and to make my time more valuable. So here are 24 productivity tips for the Fitness Business Owner that I think you’ll get al lot out of.

Plan your day ahead – I prefer planning it the night before.

Always work from a list. You should actually have different lists for different purposes. A ‘Goals’ list is for your big picture objectives. Your monthly list is a list you make at the end of the month for the month ahead. Your weekly list is for the upcoming week and your daily list is your weekly list broken down into daily tasks.

Planning a project will likely cut the time spent on the project by at least half. List every step from start to finish, organize by priority and sequence.

By now you know the 80/20 rule- 20% of actions account for 80% of results. With that in mind, get your most important stuff done first.

Think long term. Before starting a task or activity – determine what the long term benefits / consequences will be.

Set big goals. Be clear on them. It will make all your short term decisions much easier. Things either line up with your goals or not. If they do – act. If they don’t – omit.

Be willing to delay gratification and make short term sacrifices so you can enjoy greater rewards in the long term. Every successful person I know has taken that approach.

Average people do what gives them short term gratification. Great ones do what it takes to achieve long term goals even if it’s not as easy or fun in the short term.

Time is going to pass whether you use it to move closer to your goals or farther away. Only you get to decide how you use that time and where you want to be in the future.

Think about the consequences of your actions and behaviors. If you do that you’ll usually take the steps necessary to get where you want to go while those who ignore the ramifications of what they do won’t.

Review your list of tasks and projects regularly.

There will never be enough time to do everything you have to do. – What are my highest value activities? What can you and only you do, that if done well, will make a real difference? What is the most valuable use of your time, right now?

The things that matter most must never be skipped over for the things that matter least.

Continuous learning is a must for success. Make time for it. The need to grow and improve never ends.

Take responsibility and know that you and only you are the deciding factor in achieving your goals.

There is never the perfect time to get started, so start now.

Challenges are there to weed out the average. Keep that in mind when you encounter them.

One of the most powerful words in time management is NO! – You have no spare time, say no early and often to everything that isn’t high value.

If you don’t schedule it – that means you don’t see value in it.

Adding something new to your plate requires you to stop doing something old.

Do the most difficult task first, start it first thing in the morning.

Use time blocks. 25-50 minutes of no email, no phone, no distractions will get you to your goals faster than 8 hours of a normal workday.

Make every minute count. – Create a sense of urgency, an impatience that motivates you to get started.

Focus on getting things done now. Successful people get more done – and as you know…You Get Paid For Done!

There are 24 tips that have helped me and that I think will help you or any fitness business owner. If you have more to share – please add them below.

Filed Under: fitness business, Fitness Business Success, Fitness Entrepreneur, Personal Training Success Tagged With: Business Owner, Entrepreneur, Fitness Business, fitness entrepreneur, pat rigsby, productivity, time

My Best Fitness Business Building Tip

January 4, 2012 By admin 2 Comments

Fitness Business Building By Pat Rigsby

I had a coaching call with a fitness pro the other day and I gave him some advice that I consider to be the best advice that I can give someone – but it comes with a disclaimer: it is also advice that I’m hesitant to give because it could potentially give someone the idea that they don’t have to ‘do the work’ – which obviously goes against everything that we teach.
So the advice that I gave him and that I’m going to give you now is this:

Determine your strengths – then build your fitness business around them.

So let me back up for a minute…

The fitness pro I was talking with already runs a strong business and has enjoyed some success in his marketing efforts. He told me that he knew that I was a fan of public speaking and networking but he hadn’t really done much with either of those marketing tactics. Instead of telling him that he needed to dive right into those two – because they are two of the most powerful ways available to any fitness pro to grow their business…I surprised him and told him not to do either of them.

Did my thoughts about public speaking or networking change? Of course not.

But after talking with him a bit and discovering that he had some other real strengths that he could leverage to generate more clients – and would clearly enjoy more – it was obvious that the best solution for him wasn’t going the networking and public speaking route.

He needed to play to his strengths.

So why is this scary for me to give this advice?

Because given to the wrong person, it can be misconstrued as a free pass to be lazy.

This particular fitness pro has already used social media and his writing skills successfully to grow his business. Suggesting more ways for him to leverage his use of social media and his writing talents even more makes sense – because he’s already proven that it has success for him.

But put that same advice in the wrong hands and you get a situation where someone who’s never proven that they can write worth a damn and haven’t had any success with social media now think they don’t have to ever get out from behind their computer to build a six-figure business.

In fact, back in our old Personal Trainer U. days there was a guy on the forum that did just that…he got on the forum and whined about how he’d written 3 articles and submitted them to article directories, put up a couple blog posts – and he didn’t have any clients to show for it. The economy was to blame. There was no way that trainers could be successful right now.

My response was simple: “How many prospects are in your home office right now? If the answer is *zero* – then get off your ass and go where they are.”

Needless to say – he didn’t post anymore.

But that’s my fear when dispensing this advice – people mistaking their strengths for what’s just easiest.

But I’ve believed that this approach was the best way to go for quite a while.

When I was coaching baseball, it took me a couple years to quit trying to be a clone of the coach that I admired most. My strengths were different than his. Once I realized that, I became a much better coach and our teams got much better.

I followed this same approach when it came to dealing with our opponents too – instead of worrying about detailed scouting reports and trying to exploit opponents weaknesses, I wanted our players to focus exclusively on playing to their strengths.

Heck – we’ve built an entire franchise around this approach. Allowing fitness professionals to play to their own individual strengths instead of trying to churn out cookie cutter businesses.

Now you may not think that this advice is anything special – but here’s why it is…

Once you determine your strengths, buy going all in and leveraging them to the maximum you’ve done 3 things:

You’ve separated yourself from everyone else because you’re playing to your unique talents, assets, passions and skills.
You just made running your business a lot more fun because you can focus more on doing what you’re best at – and feel confident that it’s a good choice.
You just set out on the fastest route I know to build a powerhouse business.

Another way of putting this is ‘doing more of what’s working.’ Seems simple, right?

Well, most people don’t do it. They jump from one thing they’ve had some success with to something else that requires completely different talents or skills instead of finding more ways to utilize the strengths that led to the successes they’ve had.

To use our business as an example – one of our strengths is relationships. Really, everything that we’ve built has been founded on building relationships with fitness professionals and trying to provide the best solutions they need to build the Fitness Business they want.

So one we recognized that relationships were at the core of our business, we started to do things like:

Hold more live events to spend more time in person with the fitness pros we serve.
Do more coaching calls so we can learn more about the people we work with and how we can most effectively help them.
Create a Customer Experience position on our team so we could make sure that we’re providing the best possible service to the people who trust us to help them grow their business.
Build franchises so we could have a family-like relationship with a select group of fitness pros who shared the same values we do and what to work with us as closely as possible.

There are plenty of other examples, but you get the picture.

So how can you leverage your strengths to build your fitness business?

If you’re a relationship person, do more networking. Focus more on referrals. Create more complete solutions for the people that you already work with. Build a community in your business so strong that it attracts the type of clients you want more of.

If you’re great at writing, make sure you’ve got great copy on your site. Blog like crazy. Guest blog for local bloggers. Write a column for the local paper. Build out dozens of autoresponders. Send press releases every week. Send a great weekly newsletter. Write free special reports that you can get in the hands of prospects. Write direct mail sequences to send out in your area.

And that’s not even beginning to touch on how you can leverage your strengths as a coach to own a particular niche market.

So your goal should be this:

Figure out what your real strengths are. The things that you’ve proven that you’re better than the rest at – the things you’ve done well to grow your business. The things that you not only enjoy doing – but that produce results.

Once you’ve determined those strengths – figure out as many ways as you can to start leveraging them to build the business you want…and start implementing those ideas.

That’s how you can build a great fitness business that you’ll love owning.

Filed Under: fitness business, Fitness Business Success, Fitness Entrepreneur, Personal Training Business Tagged With: Business Owner, Entrepreneur, Fitness Business, Fitness Professionals, personal training sales

Tips From 2011 To Grow Your Fitness Business in 2012

January 1, 2012 By admin 3 Comments

A Fitness Business Building Post By Pat Rigsby

dreamstime xs 22564951 Tips From 2011 To Grow Your Fitness Business in 2012

I want to make sure you’re starting off the New Year right – in the right frame of mind, armed with the right information to be successful in growing your fitness business. So I’ve put together several of the most valuable, content packed posts that you can go back and review to make sure your stage is set to make 2012 your best year yet. Enjoy!

Making Deal of the Day Offers Work For Your Fitness Business

December 11, 2011 By admin 5 Comments

**At this point Deal of the Day offers are pretty commonplace among the fitness business pros that I talk with.**

But even with them being so common most trainers struggle to extract even half the value they can provide to a business.

With that in mind I’ve put together a little primer on how you can get value from Groupon, Living Social and the rest as the market has matured.

dreamstime xs 20545575 Making Deal of the Day Offers Work For Your Fitness Business

The Best Fitness Business Building Blog Post EVER!

January 9, 2011 By Pat Rigsby 24 Comments

I was looking back through previous blog posts and again realized how much valuable information there is here.

There is easily enough FREE information here to build a Multiple Six-Figure Fitness Business.

Instead of asking you to go back though every old post to find what you’re looking for, I decided to take some of the best strategies directly tied to money making and put them together here. So here you go – over 6500 words worth of pure cash producing information. Enjoy!